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End-to-end digital project management.
With cross-disciplinary expertise across these domains, I am equipped to lead teams, design effective digital strategies, build intuitive user interfaces, and deliver engaging training programs.
At American Express, I managed the human, technological, and organizational aspects of a profit center spanning 7 geographic sites. I supervised 6 to 14 team leaders, 54 to 95 corporate travel consultants, generating between €50M and €93M in annual revenue.
During this tenure, I hired a dozen team members, promoted future team leaders, and integrated staff following the acquisition of our main competitor. In a demanding climate of industry contraction, I facilitated the divestment of an agency, and managed the structured closure of a 50-person agency in Marseille and a 10-person agency in Avignon.
Proudest achievement: 94% customer satisfaction and 77% employee satisfaction despite a challenging restructuring context.
I founded the travel web guideLa France à ma mesure, a trilingual web portal (French, English, German) offering travelers 150 themed itineraries across France completely free of charge.
As I would subsequently replicate as a freelance digital project manager, I focused on organic search engine optimization (SEO), search advertising (SEA), social media brand growth (SMO), and a high-performance multilingual web architecture optimized for page speed and UX design.
Proudest achievement: reaching 800,000 page views and 150,000 annual visitors in under 2 years from scratch, with limited budgets.
For six years, I trained branch managers, sales representatives, and travel agents in both specialized software and ISO 9001/2000 quality standards. I tailored custom training paths to elevate professional and technical proficiencies, authored technical guides, and facilitated peer-to-peer best practice sales forums.
I taught at the INFA Foundation with job seekers undergoing career change, preparing them for careers in tourism and digital services. At Mandyben, I instruct diverse audiences (entrepreneurs, university students, professionals) in search engine optimization, web marketing, and web analytics tools.
Proudest achievement: achieving a 70% return-to-employment rate within six months among trainees through dedicated mentorship.
Computing has always been a passion. As I scaled my e-tourism enterprise, I delved deeply into the technical stack because code quality directly impacted performance and profitability. I taught myself HTML, CSS, and modern JavaScript to iterate quickly and autonomously on my platforms.
My ethos is rigorous coding: strict adherence to W3C standards, peak Core Web Vitals scores, responsive user experience, and uncompromising web accessibility for everyone.
Proudest achievement: engineering Progressive Web Apps (PWA) that deliver fast, app-like experiences even on poor network connections.
